Our next hiring window will be for Fall 2023, with applications opening in June.
This position is open to all UF students. Federal Work Study is not required for this position, but may be used for it. All college majors are welcome to apply for this customer service position.
Starting pay is $13.00/hour with the potential for promotional opportunities.
Technology Consultant Job Description:
This position is primarily a customer service job, and as such, we are interested in applicants with customer service experience and/or skills necessary for providing quality customer service. Although prior experience with Mac and PC hardware, software, and the Microsoft and Adobe suites is valued, it is not a requirement for this position, as we will train all new hires on every aspect of technology knowledge needed. Some responsibilities of this position include:
- Helping users with minor hardware and software difficulties using Academic Technology resources.
- Maintaining and enforcing the class reservation system and preparing the classrooms for reserved classes.
- Enforcing AT Learning Spaces policies, lab security policies, monitoring user activities, and reporting problems.
- Maintaining a positive working environment, keeping excessive noise in the learning space to a minimum, keeping the learning space work areas neat and free of trash and excessive paper.
- Changing paper and toner as needed.
- Reporting problems accurately.
Technology Consultant Job Qualifications:
- Work experience: Must have held a job before or been involved in an activity which required some degree of responsibility, such as volunteering, internships, organization leadership, etc. Experience working with the public is helpful.
- Software requirements: Some experience using Windows and/or Mac OS, the Microsoft Office suite (Word, PowerPoint, or others), and Zoom. Knowledge of the Adobe Creative Cloud and some programming experience are helpful, but not required.
- Hardware requirements: Experience with office machinery such as printers, scanners, microphones, and/or projectors is helpful, but not required.
- Time requirements: Ability to work a minimum of ten (10) hours per week for a minimum of two (2) semesters.
Promotional Opportunities:
After working for 2 full semesters (6 months), Technology Consultants may pursue the Operations Supervisor promotional path. Operations Supervisors manage the labs and staff, and are responsible for implementing UF policies within the learning spaces.
Contact Information
AT Labs Supervisors can be reached at the following:
Phone: (352) 392-8510 | (8 a.m. – 5 p.m. Monday – Friday)